Shipping Policy

Thank you for shopping with us. Please
review our shipping policy below for information regarding order processing,
delivery timelines, and international shipping.

1. Order Processing

• Orders are processed on the same business day if placed before
  our daily processing cut-off time.
• Orders placed after the cut-off time may be processed on the
  next business day.
• Orders placed on Sundays or public holidays will be processed
  on the next working day.
• Once your order has been shipped, you will receive a
  confirmation email or message with tracking information (if available).

2. UAE Shipping

We currently deliver across all Emirates
within the United Arab Emirates.

Delivery Time

• Estimated delivery time within the UAE is 3 to 4 business
  days after order confirmation and processing.

Free Shipping

• We offer free delivery within the UAE for orders above AED
  500.

Delivery Notes

• Delivery timelines may vary during public holidays, promotional
  periods, or due to unforeseen courier delays.
• Customers are responsible for providing accurate delivery
  information to avoid delays.

Returns and Exchanges

You may return the products
within the stated return window, provided they are in their original condition,
unused, and in their original packaging with all labels and tags attached. The
original invoice must be provided for any return. If a product is defective or
incorrect, you must return it within the indicated return period. We will
arrange a pickup, and Bluroxy will cover the return shipping cost. The customer
is responsible for any shipping costs associated with the return unless the item was
received damaged or incorrect. Please note that logistics and delivery fees are non-refundable.

 3. International Shipping

We offer international shipping to selected
countries.

Delivery Time

• Estimated international delivery time is 7 to 10 business
  days depending on the destination country and customs clearance
  procedures.

Customs & Import Duties

• International customers may be subject to customs duties,
  taxes, or import fees imposed by their country.
• These charges are the responsibility of the customer and are
  not included in our product or shipping prices.

Delivery Delays

• International shipments may occasionally experience delays due
  to customs inspections, local courier services, or international logistics
  conditions beyond our control.

4. Shipping Charges

Shipping fees are calculated at checkout
based on:

• Delivery location
• Order size and weight
• Selected shipping method

Any applicable shipping charges will be
displayed before payment confirmation.

5. Incorrect Address Information

Customers are responsible for ensuring that
shipping and contact details are correct at the time of placing the order.

We are not responsible for delays or failed
deliveries caused by incorrect or incomplete address information provided by
the customer.

6. Lost or Delayed Shipments

If your order is significantly delayed or
appears lost in transit, please contact our customer support team and we will
assist you in coordinating with the shipping provider.

7.Refund Process:

Approved refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Refunds will be issued via the original payment method.