Christian Lacroix Parade Handbag — Off White

Thank you for shopping with us. Please review our shipping policy below for information regarding order processing, delivery timelines, and international shipping.

1. Order Processing

• Orders are processed on the same business day if placed before our daily processing cut-off time.
• Orders placed after the cut-off time may be processed on the next business day.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Once your order has been shipped, you will receive a confirmation email or message with tracking information (if available).

2. UAE Shipping

We currently deliver across all Emirates within the United Arab Emirates.

Delivery Time

• Estimated delivery time within the UAE is 3 to 4 business days after order confirmation and processing.

Free Shipping

• We offer free delivery within the UAE for orders above AED 500.

Delivery Notes

• Delivery timelines may vary during public holidays, promotional periods, or due to unforeseen courier delays.
• Customers are responsible for providing accurate delivery information to avoid delays.

Returns and Exchanges

You may return the products within the stated return window, provided they are in their original condition, unused, and in their original packaging with all labels and tags attached. The original invoice must be provided for any return. If a product is defective or incorrect, you must return it within the indicated return period. We will arrange a pickup, and Bluroxy will cover the return shipping cost. The customer is responsible for any shipping costs associated with the return unless the item was received damaged or incorrect. Please note that logistics and delivery fees are non-refundable.

3. International Shipping

We offer international shipping to selected countries.

Delivery Time

• Estimated international delivery time is 7 to 10 business days depending on the destination country and customs clearance procedures.

Customs & Import Duties

• International customers may be subject to customs duties, taxes, or import fees imposed by their country.
• These charges are the responsibility of the customer and are not included in our product or shipping prices.

Delivery Delays

• International shipments may occasionally experience delays due to customs inspections, local courier services, or international logistics conditions beyond our control.

4. Shipping Charges

Shipping fees are calculated at checkout based on:

• Delivery location
• Order size and weight
• Selected shipping method

Any applicable shipping charges will be displayed before payment confirmation.

5. Incorrect Address Information

Customers are responsible for ensuring that shipping and contact details are correct at the time of placing the order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Lost or Delayed Shipments

If your order is significantly delayed or appears lost in transit, please contact our customer support team and we will assist you in coordinating with the shipping provider.

7. Refund Process

• Approved refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Refunds will be issued via the original payment method.

We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our Return & Exchange Policy below.

1. Return & Exchange Period

Customers may request a return or exchange within 7 days from the delivery date. Requests made after the 7-day period may not be accepted.

2. Eligibility Conditions

To be eligible for a return or exchange, all items must meet the following conditions:

General Conditions

• Items must be unused, unworn, unwashed, and in original condition.
• Items must be free from stains, odors, scratches, marks, makeup, perfume, damage, or alterations.
• All original tags, labels, authenticity cards, protective films, dust bags, and packaging must remain attached and intact.
• Products must be returned in their original brand packaging, including shoe boxes, wrapping materials, inserts, and accessories.

Shoes

• Shoes must be tried on indoors only.
• Soles must remain clean and undamaged.
• Shoe boxes are considered part of the product and must not be damaged, taped, or used as external shipping packaging.

Bags & Handbags

• Bags and handbags must retain their original shape and structure.
• Protective stuffing, straps, chains, covers, and dust bags must be included.
• Hardware, clasps, zippers, and embellishments must be free from scratches or damage.

Accessories

• Accessories must be returned unopened and in original condition where applicable.
• Items showing signs of use, wear, or tampering will not qualify for return or exchange.

3. Non-Returnable & Non-Exchangeable Items

The following items may not be eligible for return or exchange:

• Products damaged after delivery
• Used or worn items
• Items without original packaging or tags
• Final sale, clearance, promotional, or discounted items (unless defective)
• Personalized or customized products
• Gift cards and vouchers

4. Quality Inspection

All returned items are subject to inspection by our quality control team upon receipt. If the returned item does not meet our return conditions, we reserve the right to:

• Reject the return or exchange request
• Return the item back to the customer
• Apply partial deductions where applicable for damaged packaging or missing components

5. Refund Process

Once the returned item passes inspection:

• Refunds will be processed through the original payment method where applicable.
• Shipping fees, customs duties, taxes, or handling charges are non-refundable unless the item is defective or incorrect.
• Refund processing times may vary depending on the payment provider or bank.

6. Exchanges

Customers may request an exchange for:

• Different size
• Different color
• Alternative product of equal value (subject to stock availability)

If the requested replacement item is unavailable, store credit or a refund may be offered at our discretion.

7. Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Photos of the item and packaging
• Description of the issue

We will review the case and arrange an appropriate resolution.

8. Right to Refuse Returns

We reserve the right to refuse any return or exchange request if:

• The return conditions are not met
• The item shows signs of use, wear, damage, or alteration
• Original packaging, tags, or accessories are missing
• The return request is submitted outside the allowed return period
• The returned item does not comply with our quality control standards

Our decision regarding product condition and return eligibility shall be final.

9. Contact Us

For return or exchange requests, please contact us:
Company Name: Bluroxy Fashion Trading FZCO
Location: Jebel Ali Free Zone, Dubai, United Arab Emirates
Email: support@bluroxy.com